CANCELLATION POLICY.
Last updated: 2026
Clients must provide at least 36 hours' notice if they wish to cancel or reschedule an appointment. If a client cancels with less than 36 hours' notice, or fails to attend a booked session without informing Get Fit With Sammy, their deposit will be forfeited and is non-refundable.
This policy helps protect appointment availability and ensures fairness to all clients.
Personal Training
More than 36 hours' notice
Appointments may be rescheduled free of charge.
Less than 36 hours' notice
The session may be charged or the deposit forfeited.
Late Arrival
If a client arrives late, the session will still finish at the scheduled time.
No Shows
Clients who fail to attend without notice may lose the session fee or deposit.
Refunds
- •Deposits are generally non-refundable, except where Get Fit With Sammy cancels the session.
- •Unused session packages may be refunded at our discretion, minus any sessions already completed.
Trainer Cancellation
If a session needs to be cancelled by the trainer, it will be rearranged at a mutually convenient time or refunded where appropriate.
Health Disclaimer
Clients are responsible for informing Get Fit With Sammy of any injuries, medical conditions, or medications that may affect exercise participation.
Nutrition guidance is intended for general health and fitness and is not a substitute for medical advice. Clients with medical conditions should seek advice from their GP or an appropriately qualified healthcare professional before making significant dietary changes.
Contact
To cancel or reschedule, contact us via phone, WhatsApp, or email: info@getfitwithsam.com